Terms & Conditions

Shipping Information
Hello Terpenes currently ships both domestically and internationally from Detroit, MI. Our standard domestic shipping method typically takes 3–5 business days, and tracking information will be sent to the email address on file once your order has shipped.

For international orders, delivery times may vary significantly depending on the destination, customs processing, and the carrier. While we will provide tracking where available, Hello Terpenes does not guarantee delivery timelines or successful delivery for international shipments. Once an order has been transferred to the carrier, we are not responsible for delays, loss, damage, or non-delivery caused by the shipping provider or customs authorities.

By placing an international order, you acknowledge and agree that:

Delivery is not guaranteed and may be subject to delays or non-delivery beyond our control
Customs inspections, fees, or holds may occur and are the responsibility of the recipient
Hello Terpenes is not liable for lost, stolen, delayed, or undelivered international shipments
No refunds, replacements, or compensation will be issued for international orders that are not successfully delivered

If you are not comfortable with these terms, we recommend selecting a domestic shipping address or contacting us prior to placing your order.

Our Customer Satisfaction Policy
Hello Terpenes will not accept returns, all transactions are non refundable but we do offer a customer satisfaction policy if you are unsatisfied with your product. Often time customers are not using the product correctly and this may result in unsatisfactory results.

21+ PLEASE FOLLOW ALL LOCAL LAWS WHEN USING OUR PRODUCTS.