Shipping Policy

Last updated: October 23, 2026

Hello Terpenes ships domestically and internationally from Davison, Michigan. This Shipping Policy is part of our Terms and Conditions.

1. Order Processing

Orders are usually processed and shipped within 1–3 business days. Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed after 2:00 p.m. Eastern Time, or on weekends or holidays, begin processing the next business day.
Bulk orders and orders split across several profiles may need extra processing time. We will contact you if your order will be delayed.
Orders cannot be changed or cancelled once they are fulfilled. To request a change, email staff@helloterpenes.com with your order number as soon as possible.

2. Domestic Shipping (United States)

Standard domestic shipping usually arrives within 3–5 business days after your order ships. Shipping to Alaska, Hawaii, U.S. territories, and APO/FPO/DPO addresses may take longer.

Up to $40.00: $9.00
$40.01 – $92.99: $14.00
$93.00 and over: Free

Rates and free-shipping thresholds may change during promotions. The rate shown at checkout is the rate that applies to your order. Expedited shipping may be available at checkout or on request. Contact us before you order.

3. Shipping Restrictions

We do not ship our products to locations where we believe they are restricted or prohibited. We currently do not ship to Colorado, Idaho or Wyoming. We may update this list at any time as laws change, and we may cancel and refund any order sent to a restricted destination.

You are responsible for making sure our products are legal where you live and where they will be delivered. See Section 5 of our Terms and Conditions.

4. Flammable Materials

Terpenes are flammable liquids. We pack and ship them according to U.S. Department of Transportation and carrier rules for flammable materials. Because of these rules:

some orders can ship only by ground service;
some shipping methods, P.O. boxes, or destinations may not be available for certain products or quantities; and
large or bulk orders may need special packaging or handling fees, which we will tell you about before shipping.

5. Tracking

When your order ships, we will email tracking information to the address on your order. Tracking may take up to 24 hours to show activity. Please make sure your email address is correct and check your spam folder.

6. Address Accuracy

Please check your shipping address carefully before you place your order. We are not responsible for orders sent to an incorrect or incomplete address you provided. If a package is returned to us because of an address error or because it was refused or unclaimed, we will reship it after you pay the new shipping cost. If you choose not to have it reshipped, we will issue a refund, minus the original and return shipping costs.

7. Lost, Stolen, or Delayed Packages

Title and risk of loss pass to you when we hand your order to the carrier. Delivery dates are estimates, and we are not responsible for carrier delays.

Marked delivered but not received: Check with neighbors, building staff, and your mailbox, and wait one business day, since carriers sometimes mark packages delivered early. Then contact the carrier and email us at staff@helloterpenes.com. We will help you file a claim with the carrier.
Stuck in transit: If tracking has not updated for 7 business days for a domestic order, email us. We will open an investigation with the carrier.
Replacement: For domestic orders, we may, at our discretion, offer a replacement or store credit after a carrier investigation confirms the package was lost.

8. Damaged or Incorrect Items

If your order arrives damaged, leaking, or incorrect, email staff@helloterpenes.com within 7 days of delivery. Include your order number and photos of the product, packaging, and shipping label. See our Refund & Return Policy for details.

9. International Shipping

We ship to many countries outside the United States. International shipping rates are calculated at checkout. Delivery times vary widely by destination, customs processing, and carrier. Tracking is provided where available.

By placing an international order, you acknowledge and agree that:

delivery is not guaranteed and may be delayed or fail for reasons beyond our control;
you must make sure our products are legal to import and use in your country;
customs inspections, holds, duties, taxes, and fees may apply, and they are the recipient's responsibility;
Hello Terpenes is not liable for lost, stolen, seized, delayed, or undelivered international shipments; and
no refunds, replacements, or compensation are issued for international orders that are not successfully delivered, including orders seized, refused, or returned by customs.

If you are not comfortable with these terms, please choose a U.S. shipping address or contact us before you order.

10. Contact Us

Questions about shipping? Contact us:

Email: staff@helloterpenes.com
Phone: (248) 909-2480
Mail: Growth Management, LLC, 4321 N Irish Rd, Davison, MI 48423